Your subscription covers the cost of your medication and the related services provided by Hims, as set out in our Terms & Conditions. Pharmacy invoices are split into two: the pharmacy's medication invoice and the Hims services invoice.
The cost of medication may vary depending on the type of medication, dosage, and the dispensing pharmacy.
Invoicing requirements for private health insurers vary between insurers and policies. We do our best to accommodate these differences, but we can't guarantee any specific insurer or policy will cover any specific invoice. If your insurer requires a prescription number on your pharmacy invoice, select "invoice with prescription number" when submitting your request — we'll arrange for the relevant pharmacy to generate this manually. Allow additional time for processing.
To request a pharmacy invoice (with or without a prescription number) or a services invoice, message us through our live chat support team. Let us know which order(s) the invoice is for and what type of invoice you need. Hims Support will take care of it — allow up to 7 business days to hear back.
Questions? Send us a message through the secure messaging portal here: https://help.hims.com.au/hc/en-us/requests/new