To get a refund, cancel your subscription before 11:59pm on the day before your order is due to process. Cancellations after this time aren't eligible for a refund. Your rights under Australian Consumer Law aren't affected by this policy. Example: if your order processes on 15 July, you need to cancel by 11:59pm on 14 July. You may still be eligible for a refund after the cutoff in these circumstances:
- our partner pharmacy can't fulfil your order due to lack of stock
- we identify a product or pricing error
- a product is faulty
If any of the above applies, message us here
Questions? Send us a message through the secure messaging portal here: https://help.hims.com.au/hc/en-us/requests/new