My Account
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How do I change my billing details?
To update your payment details: Log into your Hims Profile On the right-hand side, under Patient info, you'll see Bi...
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How do I change my email?
To update your email address, message our team here and we'll sort it out for you. We handle your personal informatio...
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How do I change my password?
To change your password: 1. Log into your Hims account. 2. Click your name in the top right-hand corner. 3. Select Ac...
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How do I delete my account?
It depends on whether you've completed the consultation questionnaire. If you haven't completed a consultation We can...
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I cancelled my plan. How do I restart?
When you cancel your treatment plan, it isn't completely deleted. Instead, it stays in a paused status in case you'd ...
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How do I cancel my plan?
Circumstances change, and you may no longer need your treatment plan. That's why Hims has no lock-in contracts on any...
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What is an Individual Healthcare Identifier (IHI)?
An Individual Healthcare Identifier (IHI) is a unique 16-digit number used in the Australian healthcare system to cor...
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Why does Hims require my Medicare details?
We use your Medicare details to link your Individual Healthcare Identifier (IHI) to your account. This lets our Care ...
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Do I need Medicare to join Hims?
Weight Reset Program You don't need a Medicare card to join — we just need to link your Individual Healthcare Identif...