My Account
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How do I change my billing details?
If you need to update your payment details at any point you will need to follow the below steps: Log into your Hims P...
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How do I change my email?
If you wish to update your email address, please message our team below through our messaging portal and we’ll sort t...
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How do I change my password?
To change your password: 1. Log into your Hims account. 2. Click your name in the top right-hand corner. 3. Select Ac...
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How do I delete my account?
It depends on whether you've completed the consultation questionnaire.If you haven't completed the questionnaire - We...
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I cancelled my plan. How do I restart?
When you cancel your treatment plan, it isn't completely deleted. Instead, it stays in a paused status in case you'd ...
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How do I cancel my plan?
We understand that circumstances may change or you may no longer require your treatment. This is why here at Hims we ...
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What is an Individual Healthcare Identifier (IHI)?
An Individual Healthcare Identifier (IHI) is a unique 16-digit number used in the Australian healthcare system to cor...
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Why does Hims require my Medicare details?
We use your Medicare details to link your Individual Healthcare Identifier (IHI) to your account. This lets our Care ...
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Do I need Medicare to join Hims?
Weight Reset ProgramYou don't need a Medicare card to join — we just need to link your Individual Healthcare Identifi...