Once you've completed your consultation, your clinician calls you within your chosen time window to discuss your eligibility and possible treatment options. You can ask questions during this call and confirm whether you want to proceed with any treatment. If you decide not to proceed, or you're not suitable for any treatment, we'll refund your initial consultation payment.If you haven't heard back from your clinician within this timeframe, message us below through our messaging portal and we'll look into it for you.
Questions? Send us a message through the secure messaging portal here: https://help.hims.com.au/hc/en-us/requests/new