Shipping
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Where do you ship to?
Weight Reset Program Hims uses an Australian delivery partner to ship your orders. There are some suburbs we don't de...
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When will my order be delivered?
Find your treatment type below for an estimate of delivery times:Erectile Dysfunction, Premature Ejaculation, Herpes,...
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Can I delay an order?
To delay or reschedule your order, log into your Hims account and follow these steps: 1. Log into your Hims account. ...
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Can I choose the date and time of my delivery?
Delivery dates and times are managed by AusPost or StarTrack — we can't select a specific window for you. If the driv...
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Can I get my order delivered early?
Yes, you can bring your order forward. Submit your request through our live chat support team in your Web App or help...
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What if I'm not home to receive my delivery?
Depending on your treatment type, your delivery will most likely have "Authority to Leave," meaning the courier leave...
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Why is my delivery showing as failed?
Deliveries can fail due to a courier delay or an issue with your address. Hims Support will be in touch within 24 hou...
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My order never arrived. What do I do?
Send us a message through the secure messaging portal here and we'll follow up with the courier on your behalf.Questi...
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You don't deliver to my address. Can I ship my order somewhere else?
Hims uses an Australian delivery partner to ship your orders. There are some suburbs we don't deliver to. For Weight:...
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I'm missing an item from my order
Send us a message through the secure messaging portal here and we'll arrange for your missing item to be sent out. At...